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|Guest Relations Representative
|Call Center Sales and Service
- High School Diploma or GED Equivalent.
- Excellent interpersonal, written, and verbal communication skills, including a clear, friendly phone voice
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Must possess a professional and positive attitude, and be able to quickly develop a rapport with customers over the phone.
- Proficient in Microsoft Office Programs, Word and Excel a must, PowerPoint a plus. Knowledge of Gateway Ticketing System a plus.
- Ability to work independently as well as within a team
- Must be flexible & available to work weekends, holidays & extended hour
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