Call Center & Sales

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Bronx Zoo Call Center Sales & Services
Bronx Zoo

Job Description

Job Family: Call Center Sales & Service
Location: Bronx Zoo
Job Type: Temporary/Seasonal
Department: Various
Status: Non-Exempt
Schedule: Must be able to work 2-5 days per week including weekends and holidays. Schedule varies and subject to change through the spring and summer.

Earn your stripes in customer service! From ticket sales and group trip planning, to membership services and customer relations – a great guest experience is only a phone call away. These jobs primarily work in an indoor office setting, and require exceptional communication skills. You’ll gain valuable experience, and get a jump on lifelong career skills.

Apply now! We’ll consider you for several openings:

Group Sales Associate


Essential duties may include:

  • Processing advance bookings and ticket sales for all parks
  • Ensuring that customers are aware of the full range of products available at the individual parks, including special offers
  • Supporting the sales strategy by assisting with outbound calls and telemarketing
  • Answer incoming Group Sales telephone lines for the Wildlife Conservation Society’s Zoos and Aquarium.

Guest Relations Representative


Essential duties may include:

  • Providing superior service to guests before, during and after their visit via phone, in person, and email correspondence.
  • Operating a multi-line phone system; answering, transferring, logging calls
  • Be knowledgeable on real-time park information (openings/closures, guest events), and support resolution for guest inquiries and resolution for guest complaints or on-site concerns

Qualification Requirements

  • High School Diploma or GED Equivalent.
  • Excellent interpersonal, written, and verbal communication skills, including a clear, friendly phone voice
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Must possess a professional and positive attitude, and be able to quickly develop a rapport with customers over the phone.
  • Proficient in Microsoft Office Programs, Word and Excel a must, PowerPoint a plus. Knowledge of Gateway Ticketing System a plus.
  • Ability to work independently as well as within a team
  • Must be flexible & available to work weekends, holidays & extended hour

Buy Zoo tickets now and get :

  • Instant Access

    Print tickets or use your phone for entry

  • Total Experience

    Visit all exhibits and attractions*

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