Accessibility

With 265 acres of parkland home to more than 4,000 animals, there's plenty for all our guests to experience and enjoy. The Accessibility Map is meant to help facilitate your visit by providing general information on the accessibility of zoo grounds and exhibits. Please use it along with the Zoo Map for complete information regarding exhibits and rides.

For more information, contact Guest Relations at 718-220-5103.


At this time, WCS parks are requiring all guests to wear a mask when visiting our NY Zoos and Aquarium. People without a mask or appropriate face covering present a direct threat to the health and safety of others. In order to limit this direct threat, making masks mandatory for every guest age 3 and up, is required for safe operation of our parks.

WCS recognizes that some guests may have a disability that may limit their ability to wear a mask or cloth face covering during their visit. For those guests:

  1. Wearing a face shield as an alternative face covering is permitted. As identified by NY Dept. of Health, a face shield is an appropriate alternative face covering and may be worn at the park.
  2. Many designated Outdoor Seating Areas are available for breaks. For those guests who are unable to continuously wear their mask for the duration of their visit but who are able to wear a mask for short periods of time, the park has available visit tips for planning a route with frequent rest stops at Outdoor Seating Areas. These locations provide picnic tables or benches with appropriate social distancing where guests may remove their masks when seated. All guests must wear their masks when walking within these areas.
  3. Wait for a future visit. If you have a medical disability that prevents you from being able to wear any type of acceptable face covering, we will not be able to have you visit with us at this time. We appreciate everyone’s patience and understanding as we navigate these unique and unprecedented safety challenges as responsibly as we can. We will continue to explore opportunities for additional accommodations that can help all guests plan a park visit as the situation continues to evolve.

*Outdoor Seating Areas: Where designated, picnic tables are arranged and/or benches are marked for proper social distancing so guests can remove their mask when seated. All guests must wear their face covering whenever walking through or around these areas.


Ride Access for Guests Using Wheelchairs

Boarding requirements and accommodations

Wild Asia Monorail

Accessible for manual wheelchairs up to 26" wide. Guests using motorized scooters or wheelchairs wider than 26" (which includes Zoo rental wheelchairs) have the option of being assisted by a member of their party either into an appropriate-sized wheelchair (available at Monorail platform), or, if possible, onto a Monorail seat.*

Bug Carousel

Accessible for manual wheelchairs.

Zoo Shuttle

Wheelchair accessible by ramp, including small motorized scooters. Guests with large motorized scooters may leave their scooters at the Shuttle stop, be assisted on board by a member of their party,* and travel round-trip.

*Please note that Zoo staff members are not permitted to physically transfer guests from wheelchairs.

Telephones

A Text Telephone (TTY) is available at Guest Relations – on Astor Court, adjacent to the Sea Lion Pool.

Security & First Aid

In case of emergency, please notify Security at 718-220-5063.
First Aid is located next to the Bronx Zoo Store.

Service Animals

Only working Service Animals, in accordance with the American with Disabilities Act (ADA), are allowed at the park. Under the ADA, “a service animal is a dog that has been individually trained to work or perform tasks for assisting a person with a disability.” Service dogs are working animals, not pets. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Pets, comfort animals, emotional support or therapy animals are not permitted at the Zoo.

Upon arrival at the park, please check in with Admissions so a supervisor can review some logistical items with you and issue a Service Dog Admission pass*. Guest/handler for the service dog is solely responsible for the care and control of their animal. Thank you for your cooperation to ensure a safe and successful visit for yourself, your service dog, the animals cared for at the zoo, and other park guests.

*As stipulated by the ADA, Zoo staff may request that a service dog experiencing difficulty or demonstrating problematic behaviors, such as barking or lunging, be removed from the Zoo immediately. We ask that you promptly comply with any such request for the safety and welfare of all.


All buildings are wheelchair-accessible.

Exhibit Steep Hill Rough Terrain Assistive Listening Touch Exhibit Low Light
African Wild Dogs X
Baboon Reserve X X
Butterfly Garden X
Children's Zoo X X
Congo Gorilla Forest X X X
JungleWorld X
Madagascar! X X
Sea Bird Aviary X
Tiger Mountain X X
Wild Asia Monorail X
World of Birds X X
World of Reptiles X

Sensory Sensitivity

The Bronx Zoo partnered with KultureCity to improve the Zoo’s ability to assist and accommodate guests with sensory processing needs. The objective is to provide an inclusive and seamless experience for every guest, regardless of age and ability, including those with sensory processing disorders (SPDs). The Zoo has installed signage identifying quiet zones and headphone zones to help visitors as they explore the Zoo grounds.

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Preparing for My Trip to the Zoo

Sensory Bags

Sensory bags containing fidget tools, noise-canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) in the Zoo Center.

Quiet Zones

The zoo has designated “Quiet Zones” throughout the park. These areas typically have less activity and spaces to sit and regroup after becoming overstimulated.

Quiet and Calm Zones are in the following locations:

  • Rhino Garden
  • Zebra Hill
  • Area adjacent to Bears

Headphone Zones

We have identified areas that are noisy and where guests tend to linger as “Headphone Zones.”

These areas include:

  • Bug Carousel
  • Wild Asia Monorail

Staff Training

Another aspect of the KultureCity partnership involved training Zoo staff members to increase understanding of SPDs, informing them about the efforts the Bronx Zoo is making to better serve the community and to discuss strategies each department can implement to support this initiative.

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