Accessibility

With 265 acres of parkland home to more than 4,000 animals, there's plenty for all our guests to experience and enjoy. Due to natural terrain of our park, we recommend that guests with mobility concerns arrive to the Southern Blvd entrance. This entrance has fewer incline changes and is closer to the central section of the zoo.

The Accessibility Map (is meant to help facilitate your visit by providing general information on the accessibility of zoo grounds and exhibits. Please use it along with the Interactive Zoo Map for complete information regarding exhibits and rides.

For questions or further assistance, contact Guest Relations at 718-220-5103 or guestrelations@wcs.org.


MASK POLICY & ACCOMMODATIONS

CONSISTENT WITH NY CITY/STATE AND CDC GUIDANCE, masks are required for rides and in all indoor areas for guests over the age of 2, regardless of vaccination status. Guests over the age of 2 who are not fully vaccinated are also required to wear a mask in all outdoor areas where social distancing of 6 feet or more cannot be maintained. Face coverings remain optional for fully vaccinated guests in outdoor areas.

WCS recognizes that some guests may have a disability that may limit their ability to wear a mask.

  • Face shield: For those guests with a medical condition that prevents them from wearing a cloth or disposable mask, a face shield can be an appropriate alternative face covering in areas where masks are required during their visit.
  • Frequent breaks outdoors: For those guests with a medical condition who are unable to continuously wear their face covering for the duration of their visit but who are able to wear a mask for short periods of time, we encourage frequent outdoor breaks in between short, indoor experiences. The park has many outdoor areas to practice appropriate social distancing where guests may remove their masks.
  • All-outdoors experience: For those guests who are unable to wear a mask or face shield during their visit, we ask you to visit only the outdoor areas of the park. And as recommended by the CDC, those guests should maintain physical distance of 6 feet or more from unrelated guests.
    • RIDES require masks: If a guest who is unable to wear a mask or face shield needs distanced seating arrangements on Monorail or Zoo Shuttle, please let a staff member know at the ride entry. Guests with disabilities can also contact Guest Relations for a Guest Assistance Card, which can be used to help staff identify the guest as needing this supportive assistance for their visit.

This webpage identifies the accommodations we are broadly able to provide. For additional questions, or assistance with visit planning, please contact Guest Relations at guestrelations@wcs.org or 718-220-5103. Due to high volume of correspondence, we recommend reaching out at least 7 days prior to a planned visit.


VACCINATION POLICY & ACCOMMODATIONS

AS OF SEPT. 13, proof of vaccination will be required to enter indoor exhibits and shops. In compliance with NYC regulations, the “Key to NYC”, all guests age 12 and older must show proof of vaccination (at least 1 shot) in order to enter indoor exhibits*. Children under 12 are permitted into indoor exhibits wearing a mask and accompanied by a vaccinated adult chaperone.

WCS recognizes that some guests may have a disability that may limit their ability to wear a mask. Current accommodations include:

  • Visit for all outdoors experiences. Guests age 12 and older who are unable to show proof of vaccination can visit the zoo for all the outdoor experiences. Click here for Outdoors-Only visit tips. Indoor locations used for quick and limited purposes require masks but do not require proof of vaccination, including: restrooms and café takeout.
  • Visit with us virtually: If you are not able to join us at the park right now, we have a number of ways to experience WCS zoo and aquarium stories, and enjoy our animals virtually: Watch our docuseries on Animal Planet. Catch sea lions, penguins, sea otters and more on our Live Cams. Follow us on social media for new stories and animal announcements.

*Indoor exhibits include: Congo, JungleWorld, Butterfly Garden, World of Birds, World of Reptiles, Madagascar!, Mouse House, Aquatic Bird House, Carter Giraffe House. Shops include Bronx Zoo Store, Congo Shop, Children’s Zoo Shop.


Ride Access for Guests Using Wheelchairs

Boarding requirements and accommodations

Wild Asia Monorail

Accessible for manual wheelchairs up to 26" wide. Guests using motorized scooters or wheelchairs wider than 26" (which includes Zoo rental wheelchairs) have the option of being assisted by a member of their party either into an appropriate-sized wheelchair (available at Monorail platform), or, if possible, onto a Monorail seat.*

Bug Carousel

Accessible for manual wheelchairs.

Zoo Shuttle

Wheelchair accessible by ramp, including small motorized scooters. Guests with large motorized scooters may leave their scooters at the Shuttle stop, be assisted on board by a member of their party,* and travel round-trip.

*Please note that Zoo staff members are not permitted to physically transfer guests from wheelchairs.

Telephones

A Text Telephone (TTY) is available at Guest Relations – on Astor Court, adjacent to the Sea Lion Pool.

Security & First Aid

In case of emergency, please notify Security at 718-220-5063.
First Aid is located next to the Bronx Zoo Store.

Service Animals

Only working Service Animals, in accordance with the American with Disabilities Act (ADA), are allowed at the park. Under the ADA, “a service animal is a dog that has been individually trained to work or perform tasks for assisting a person with a disability.” Service dogs are working animals, not pets. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Pets, comfort animals, emotional support or therapy animals are not permitted at the Zoo.

Upon arrival at the park, please check in with Admissions so a supervisor can review some logistical items with you and issue a Service Dog Admission pass*. Guest/handler for the service dog is solely responsible for the care and control of their animal. Thank you for your cooperation to ensure a safe and successful visit for yourself, your service dog, the animals cared for at the zoo, and other park guests.

*As stipulated by the ADA, Zoo staff may request that a service dog experiencing difficulty or demonstrating problematic behaviors, such as barking or lunging, be removed from the Zoo immediately. We ask that you promptly comply with any such request for the safety and welfare of all.


All buildings are wheelchair-accessible.

Exhibit Steep Hill Rough Terrain Assistive Listening Touch Exhibit Low Light
African Wild Dogs X
Baboon Reserve X X
Butterfly Garden X
Children's Zoo X X
Congo Gorilla Forest X X X
JungleWorld X
Madagascar! X X
Sea Bird Aviary X
Tiger Mountain X X
Wild Asia Monorail X
World of Birds X X
World of Reptiles X

Sensory Sensitivity

The Bronx Zoo partnered with KultureCity to improve the Zoo’s ability to assist and accommodate guests with sensory processing needs. The objective is to provide an inclusive and seamless experience for every guest, regardless of age and ability, including those with sensory processing disorders (SPDs). The Zoo has installed signage identifying quiet zones and headphone zones to help visitors as they explore the Zoo grounds.

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Preparing for My Trip to the Zoo

Sensory Bags

Sensory bags containing fidget tools, noise-canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) in the Zoo Center.

Quiet Zones

The zoo has designated “Quiet Zones” throughout the park. These areas typically have less activity and spaces to sit and regroup after becoming overstimulated.

Quiet and Calm Zones are in the following locations:

  • Rhino Garden
  • Zebra Hill
  • Area adjacent to Bears

Headphone Zones

We have identified areas that are noisy and where guests tend to linger as “Headphone Zones.”

These areas include:

  • Bug Carousel
  • Wild Asia Monorail

Staff Training

Another aspect of the KultureCity partnership involved training Zoo staff members to increase understanding of SPDs, informing them about the efforts the Bronx Zoo is making to better serve the community and to discuss strategies each department can implement to support this initiative.

Check out our interactive map!

Maximize your next trip to the zoo. Check out bronxzoo.com/today on your smartphone to view real-time info and our interactive map.

Need some direction? Access real-time info and our interactive map.

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