We had an amazing time. I'm not exaggerating when I say the fennec foxes were 2 of the cutest things I've ever seen. And their caretakers, as well as our tour guide, were so knowledgeable and fun. It was an awesome experience, and I hope we can do something like it again in the near future."
MEMBER DISCOUNT AVAILABLE
Use code MEMBERVIP at checkout for 10% off. Must present valid Membership card at program check-in.
Discount code must be entered at the time of checkout. Cannot be combined with any other discount or promotion. Not applicable towards prior purchases.
MASK POLICY: MASKS ARE REQUIRED INDOORS FOR ALL GUESTS over the age of 2 years, regardless of vaccination status. All UNVACCINATED guests, and those not fully vaccinated, over the age of 2 years are also required to wear a mask at all times during outdoor programs. For guests who are fully vaccinated, masks are optional when outdoors. There are no exceptions to this policy. Guests who do not comply will forfeit their reservation without refund.
AS OF 9/13/21: VACCINATION WILL BE REQUIRED FOR ALL GUESTS 12+ TO ATTEND PROGRAMS. Due to NYC Executive Order No. 225, all guests age 12 and older must show proof of vaccination (at least 1 shot) for all Wild Encounters programs. Children 11 years and younger are not eligible for vaccination and are permitted to attend if they are accompanying a paid vaccinated adult chaperone. Click for details on acceptable proof of vaccination. There are no exceptions to this policy. Guests who do not comply will forfeit their reservation without refund.
CHECK-IN FOR ALL ON-SITE WILD ENCOUNTER PROGRAMS IS AT ZOO CENTER (10-15 prior to program start time). We recommend arriving to the zoo via Southern Boulevard Gate (the closest entrance to Zoo Center). Please be sure to plan enough time for travel, as programs will start on time and we are unable to accommodate or refund guests who arrive at check-in after program start time.
RAIN OR SHINE! Programs run in all weather. We recommend comfortable clothing and shoes for walking. 5-10 min walk from Check-In to classroom location.
PRIVATE SESSIONS FOR MORE THAN 6 ARE AVAILABLE: Private encounters can be adjusted to accommodate more than 6 guests in the same family/party. Call us for arrangements and add-on pricing.(firstname.lastname@example.org, or call 347-308-9021)
ADULT SUPERVISION IS REQUIRED. For children under 14, no more than 4 children to 1 adult.
CART TOURS DO INCLUDE PLENTY OF WALKING. Many exhibit areas and views are not reachable by vehicle. Carts provide the best travel between exhibits but there will be frequent stops and all programs require guests to walk short distances throughout the tour experience.
CAMERAS: no tripods; handheld devices are welcome. Flashes are not permitted to be used in some exhibits. For CHEETAH CONNECTION, all camera shutter sounds must be silent and no long lenses.
PERSONAL ITEMS: Only bring what you will carry, as we do not have space for storage and the cart will be left unattended at times when the tour is inside exhibit areas.
STROLLERS are not able to be loaded onto the tour cart and there are stroller restrictions at some exhibits. If bringing a personal stroller, we can store that at the Check In area during your tour.
CHANGE/CANCELLATION: On-site program reservations are non-refundable. Reservations may be changed up to 5 days before the program and will be subject to a $15 Administrative Change Fee. Less than 5 days, changes are not permitted. (Contact us at email@example.com, or call 347-308-9021)
ACCESSIBILITY: Guests must contact us in advance if someone in your reservation needs assistance or accommodations for accessibility, so we can help provide appropriate support and the best Wild Encounter experience. This includes, but is not limited to, guests who may need/use wheelchair or mobility support, assistive listening support, or have sensory sensitivities. (firstname.lastname@example.org, or call 347-308-9021).