When does alcohol serving begin?
Alcohol will begin being served at 6pm. Last call is 9:45pm
Will this event still happen if it rains?
Yes, this event is rain or shine. In the event we are forced to cancel the event due to severe inclement weather, the snow date will be on December 7. Your ticket will be valid for the snow date.
When is last entry to Holiday Cheers?
Last entry is at 9:00 p.m.
Do I need a photo ID?
Yes, photo ID is required. Guests and designated drivers must be 21 and over. Individuals under 21 will not be admitted into the event. Children are not permitted.
Will masks be required at the event?
Please review the Bronx Zoo Know Before You Go webpage for updates to park operations and policies. At this time, masks are required on rides for all guests, regardless of vaccination status. Masks are also required for unvaccinated guests in outdoor areas where social distancing cannot be maintained. Park policies may change, and are subject to government regulations as well as health and safety guidance. We will be closely monitoring guidelines pertaining to mask requirements.
I can’t find the email with my tickets – what do I do?
You must present a printed or digital copy of your ticket upon entry.
Send an email to firstname.lastname@example.org and we can resend your tickets. PLEASE be sure to include this information:
Name of purchaser:
Date of purchase:
Number of tickets:
Email used for transaction:
Each bar scan is unique. If you purchased tickets for multiple people, we encourage that you give them access to their tickets (printed or digital) in advance as you may not be traveling or entering the zoo through the same entry gates. There are no will calls available.
What entrance should I use?
You can enter for the event through the Bronx River Gate or Southern Blvd Gate. Fordham Gate and Asia Gate will not be open for Holiday Cheers.
WHERE DO I PICK UP MY COMPLIMENTARY LIGHT-UP HOLIDAY LIGHTS MUG?
The mug can be picked up outside the Bronx Zoo Store from 6-9:30 p.m.
WILL ANIMAL EXHIBITS BE OPEN?
The star attraction for Holiday Cheers is the lights, food & drink! All indoor animal exhibits will be closed to allow animals to get a full night's rest. To see our animals, please visit the Bronx Zoo during the daytime. In winter season, last entry to animal exhibits is 4:00pm.
Will the entire zoo be open for the event?
No. Event entry is only via Southern Blvd Gate or Bronx River Gate. The Holiday Cheers event will be restricted to a large section of the park - from Fountain Circle, through Astor Court and Dancing Crane Plaza, to the World of Reptiles and Somba Village.
WE ASK THAT ALL GUESTS REMAIN IN THE DESIGNATED AREAS AND PAY ATTENTION TO PATHWAY RESTRICTIONS.
Will there be non-alcoholic beverages available?
Courtesy water stations will be available. There will be soda and bottled water included in the ticket price.
Will wine be available?
WHAT DOES HOLIDAY CHEERS INCLUDE?
Admission and unlimited food samplings and beverages are included.
What is your smoking policy?
The Bronx Zoo is a smoke free park. Smoking is only permitted in parking lots and at one specific designated smoking area adjacent to the Southern Blvd Gate. All smoking, including e-cigarettes and vaping devices, is prohibited in all other locations.
If I leave the Zoo grounds, will I be allowed back in?
No. There will be no re-entry allowed at this event. If you leave the Zoo for any reason you will be unable to return.
Does my ticket price include parking?
How much is parking for this event?
Parking is $17 per car. ($20 for buses)
Please note, we have a pay-on-exit parking system at the Bronx River entrance of the Bronx Zoo. Simply put, this method of parking works in three steps.
- Pull a ticket on entry
- Park & enjoy your visit
- Stop by a Parking Pay Station before getting back in your car (cash or credit cards accepted). Present the validated ticket at the exiting arm.
The Southern Boulevard Parking Lot is pay upon entry process.
If I am a WCS Member, do I have to pay for parking?
Please check your specific membership type for parking benefit information. Parking is not included on all memberships. BZ Parking is included with LEGACY Dual Premium and LEGACY Family Premium, as well as Conservation levels and above. BZ Parking can be added for an additional fee to Zoos or Zoos PLUS memberships. Members must present a valid membership card and photo ID (lookups are not available). Discount for one (1) car per membership. If you forget your Membership card, or present an expired card, you will be charged for parking. Parking fees cannot be refunded or applied to a Membership purchase.
What is the "Designated Driver" ticket?
Designated drivers get access to all General Admission perks, without consumption of alcohol. Designated Drivers must be 21 and over to enter.
Does the cost of my Designated Driver ticket include parking?
No. Parking is separate from all Holiday Cheers tickets.
Can a Designated Driver be under 21 years old?
No. Only people age 21 and over will be permitted into Holiday Cheers. IDs are checked at each point of entry and any person under the age of 21 will be turned away.
Can I bring my young child or baby to this event?
No. Only people age 21 and over will be permitted into Holiday Cheers. IDs are checked at each point of entry and any person under the age of 21 will be turned away – this includes infants and small children.
If I purchased tickets for others and received their e-tickets to my email address but we are arriving at different times/entrances, what do I do?
Each ticket has a unique bar code. We recommend emailing your guests attaching their respective ticket in advance of the event. This way, if you show up at separate times or gates, they will have no issues or delays in getting into the zoo. The sea lion pool on Astor Court is a central location to meet up.
Can I get to the Bronx Zoo by public transit?
Yes! We encourage you to do that! The Zoo is convenient to both the 2 and 5 subway trains. We recommend taking those to the PELHAM PARKWAY station and walking to the Bronx River Gate. Please note the Asia Gate (West Farms train stop) will not be open for Holiday Cheers. In addition to subway, you can use the BxM11 Express Bus, and local buses. Visit our directions page for further information and driving instructions.
If I am using a car service to get to the Bronx Zoo, where should I get dropped off?
We recommend getting dropped off and picked up at our Southern Boulevard Gate Pedestrian entry at Southern Blvd and 185th St.
If I arrive at the zoo earlier in the day, can I just stay until the event starts?
No. All guests during normal operating hours will be required to leave the zoo. Holiday Cheers starts at 6PM.
Is there a local car service?
We encourage safe and responsible partying. We strongly recommend carpooling, taking mass transit, or making prior arrangements with your favorite car service or ride sharing company.
What amenities will be available?
We have you covered with an abundance of restrooms throughout the park. There will be security and NYPD presence as well as a Bronx Zoo first aid station available. Our Bronx Zoo store will be open for that perfect souvenir.
What if I arrive before 5p.m. and park in the Zoo lot - do I have to move my car?
No, if you are parked in Southern Blvd, Asia Parking or the main Bronx River parking lots, you can leave your car.
Can I purchase tickets the day of the event?
Tickets will only be sold online and in advance of the event. There will be no onsite ticket sales. Tickets are expected to sell out, so get yours early.
Can I get a refund?
No, ticket sales are final. No refunds or exchanges. The event will be held rain or shine. In the event of severe inclement weather causing us to cancel the event, the snow date will be December 7. All tickets will be valid for that evening. Buyer Beware: there are no third party ticket sales for this event.
AM I ABLE TO USE MY HOLIDAY CHEERS TICKET FOR A REGULAR ZOO VISIT OR HOLIDAY LIGHTS VISIT??
No, Holiday Cheers tickets are only valid for Holiday Cheers, December 1 (or December 7 in the event of inclement weather closure on December 1).
Are media tickets available for the event?
A limited number of media tickets will be available to credentialed members of the press only. Please email email@example.com to inquire. There will be no admission without an advance ticket.
I never got confirmation on my tickets!
First, check your junk/spam folder. Sometimes the confirmation email gets sorted there. If you still don't see it, please reach out to firstname.lastname@example.org with your details (purchaser name, date of purchase, quantity of tickets) and we'll get back to you.
Are service dogs or therapy dogs allowed at the Zoo?
Yes, for Service Dogs; No, for therapy dogs.
We only allow working Service Animals, in accordance with the American with Disabilities Act (ADA). Under the ADA, “a service animal is a dog that has been individually trained to work or perform tasks for assisting a person with a disability.” Service dogs are working animals, not pets. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Pets, comfort animals, emotional support or therapy animals are not permitted at the Zoo.
Upon arrival at the park, please check in with Admissions so a supervisor can review some logistical items with you and issue a Service Dog Admission pass*. Thank you for your cooperation to ensure a safe and successful visit for yourself, your service dog, the animals cared for at the zoo, and other park guests.
*As stipulated by the ADA, Zoo staff may request that a service dog experiencing difficulty or demonstrating problematic behaviors, such as barking or lunging, be removed from the Zoo immediately. We ask that you promptly comply with any such request for the safety and welfare of all.