FAQs

Welcome Back!

For the health and safety of our guests and staff, we have made significant changes to our ticketing and entry process, as well as our daily operations. Please refer to visit information below. For additional questions, use the web form on our Contact Us page so we can assist you directly.

Tickets & Admission FAQs

What is the ticket price?

Please note that prices are subject to change. Advance timed ticket reservations are required. Our all-inclusive ticket (Bronx Zoo Admission) starts at $34.95 (ages 13+) and $24.95 (ages 3-12 yrs), and provides park entry plus unlimited access to the rides and attractions available on that day of visit. Limited Admission tickets are for park entry only and are $24.95 (ages 13+) and $16.95 (ages 3-12 yrs.) And, as always, children 2 and under are always free!


Can I buy tickets at the zoo?

All tickets must be purchased and Member reservations must be made online in advance. Do not come to the zoo if you do not have a timed ticket for entry. If you have difficulty completing your online reservation, please email us at onlinetickets@wcs.org. Due to high message volume, you may experience longer than usual wait times, and we greatly appreciate your patience and understanding.


I didn’t get an email with my tickets – what do I do?

We are sorry for the inconvenience – but please don’t worry! If you did complete your purchase, and you see the charge was completed on your credit card, you have an order. We expect the ticket reservations emails to be resent, but if you do not have it on the day of your visit you can stop at a Ticket Services window at our admissions area to look up your order when you arrive. Your order can be looked up by your order number, or name, or email, or phone number.


What is the difference between Limited Admission and Bronx Zoo Admission tickets?

The best value for your visit is our all-inclusive "Bronx Zoo Admission" ticket. This ticket provides park entry plus unlimited access to the rides and attractions available on that day of visit. Limited Admission provides park entry only. While there are many exhibits to enjoy as a part of Limited Admission, it does not include many award-winning attractions and popular species in year-round experiences such as Congo Gorilla Forest and JungleWorld; or seasonal favorites like Wild Asia Monorail and Butterfly Garden. Individual attraction tickets are available on site for $6 per person, per attraction. But the value is clear - for less than the cost of two individual attraction tickets, and Adult can have unlimited access to all available attractions that day with a Bronx Zoo Admission ticket. (Or, for even greater value – look at a WCS Membership!)


How do I get a timed ticket if I already have a ticket that is not for a specific date? (BZ 365, Gift Ticket, courtesy ticket, etc.)

Use our online web form for assistance from the Reservation Center. If you have an unused "open" ticket - such as BZ 365, Gift Ticket, courtesy ticket, or unused Winter Total Experience ticket - you will need to apply that to a timed ticket BEFORE arriving to the zoo. You must have your ticket order number, and the name, email and phone number associated with that order. We are experiencing a high volume of correspondence – PLEASE plan at least 2 weeks in advance of your requested visit date to allow for ticket requests to be processed.


I cannot go on the date I selected, can I reschedule for another day or get a refund?

All ticket sales are final. There are no refunds, cancellations or rescheduling. Due to capacity restrictions we must adhere to the ticketing policies which were stated prior to purchase. This includes the terms and conditions acknowledgment that all sales are final and there are no revisions for credit, refund, rescheduling, exchange or cancellation. If you cannot make your scheduled time, we recommend sharing your non-member tickets with a friend or family members to use.


It is going to rain; can I get a refund or change my ticket date?

All tickets are final sale. Due to capacity limits, we cannot provide refunds, cancellations or rain checks due to weather conditions or animal visibility. All exhibits and experiences are subject to unforeseen conditions and not guaranteed. With over 260 acres to explore, there is always plenty to see and do at the Bronx Zoo. Please plan ahead for the weather, and enjoy your day.


Do Members need a reservation or timed ticket to visit?

Yes! In order to manage the park capacity and allow for social distancing, all guests, including WCS Members, must have a timed ticket for entry. Reservations for your free member tickets must be made online in advance. Use the Member portal for your reservation.


Is there a day when admission is free?

Limited admission is free all day on Wednesdays at the Bronx Zoo. ADVANCE TIMED TICKETS ARE REQUIRED. The Wednesday Ticket Store will open on Monday at 5:00pm for that Wednesday’s reservations. DO NOT come to the zoo without a reserved ticket.


Does The Zoo Offer Military Discounts?

Yes! Active military and veterans are eligible to receive a complementary Bronx Zoo Admission or Limited Admission ticket for themselves and 50% off tickets for up to 3 guests. Advance ticket reservation required. Please use promotional code MILITARYBZ for active personnel and VETERANBZ for Veterans during checkout. Military member must be present with valid ID on entry. Group must stay together on arrival. Not transferable to spouses.

To use these promotional codes, you must purchase your tickets using these links: Admission Tickets or Limited Admission Tickets.


Does The Zoo Offer Student Discounts?

We offer a complementary Limited Admission to NYC undergraduate college student. Advance ticket reservation required. Please use promo code NYCCOLLEGE during checkout. Eligible students must either be: a) attending a NYC college (must show a valid college ID from an institution within the 5 boroughs of New York City; b) NYC resident, attending non-NYC college (must show valid college ID and proof of NYC residency).

To use this promotional code, you must purchase your tickets here.


I am a NYC School Teacher or Camp Counselor. What is the Admissions Fee for My Students/Campers?

ADVANCE RESERVATIONS REQUIRED for all schools, camps and groups of 10 or more people. Contact the Group Sales Department at (800) 433-4149. No walk-up tickets.


Do I get in free if I'm a member of another zoo?

WCS does not honor reciprocal memberships from other zoos. However, by becoming a WCS member, you can enjoy free admission to all four of our New York Zoos and the Aquarium. Find out more about the benefits of membership!


Can I use a Museum Council Pass?

Yes! Museum Council Passholders are eligible for two complementary Limited Admission tickets. Advance ticket reservation required. Please use promo code MUSEUM during checkout. Must present valid Museum Council pass card on entry along with ticket(s).

To use this promotional code, you must purchase your tickets here.


Can I park at the zoo?

We have two main entrances with parking lots for general visitors and members: Bronx River Gate and Southern Boulevard Gate. Parking fee is $17 for cars/ Bus parking is only available at Southern Boulevard ($20).

For best arrival experience, please use Southern Boulevard parking lot.

Please note – when entering at Bronx River Gate, depending on that day’s operations, cars may be directed to park in the main lot, or along JungleWorld Road, or in the Asia lot, or in the Riverwalk overflow area. Sections may be used seasonally and not available at all times.All of these locations enter/exit from the Bronx River Gate. For the safety of all our guests, we need drivers to always follow staff instructions on parking.


Where is the zoo entrance?

The Bronx Zoo has 3 “main gates” – Asia Gate (pedestrian entry at Boston Road & Bronx Park South); Bronx River Gate (Pedestrian and Vehicle – Exit 6 off Bronx River Parkway); and Southern Boulevard Gate (Pedestrian entry at S. Blvd and 185th St; Vehicle entry at S. Blvd & 183rd St)


Does the zoo have electric vehicle charging stations?

There are EV charging stations in the Southern Blvd parking lot. These are available year-round on a first come first serve basis, but use is not guaranteed. (Asia Parking lot (via entry at Bronx River Gate) does have a charging station as well; however, Asia Parking lot is not available year-round. This location is seasonal - primarily in use during the summer, and typically used on weekends-only in Spring and Fall.)


What is "preferred parking" and do members park there for free?

Preferred Parking in Fountain Circle offers Bronx Zoo guests the closest parking location to zoo exhibits. With these premier spots, guests can enjoy the utmost convenience and have easy access to their car throughout the day. Preferred Parking is available to visitors on weekends only, for a $23 fee. FREE parking at this exclusive location is a new benefit for Conservation Fellows and Partners. Members at the Dual Premium, Family Premium, and Conservation Supporter levels do not receive free parking in Fountain Circle, but may pay the parking fee of $23 for this lot OR park for free in one of the zoo's other parking lots. Parking is subject to availability; a limited number of Preferred Parking spots will be saved for Conservation Fellows and Partners, but reservations are not accepted. The lot will close when capacity is reached.


Can my teenager visit the zoo without me?

Adult supervision is required. All guests age 17 and under must be accompanied by an adult chaperone age 18 or over.


Park Visit Experience FAQs

Have your hours changed?

Park hours are the same! We open every day at 10am. April – October, the zoo grounds closed at 5pm Monday through Friday, and 5:30pm on weekends and holidays. Remember – animal exhibits close 30 minutes prior to park grounds closing time.


How long can I stay in the Zoo?

You will be prompted to select an entry time window during the ticketing process. This designates when you are able to arrive at the park. Once you’re here, you are welcome to stay as long as you would like. Based on the available exhibits and amenities, we expect the average visit to be 2-2.5 hours.


Will it be possible to follow social distancing guidelines at the zoo?

Yes. And we appreciate everyone’s cooperation to make it work! In addition to limiting the number of tickets available each day, we’ve made some changes inside the park to allow staff and guests to appropriately social distance. You will see markers in queuing areas as well as signs throughout the zoo to remind you to follow these guidelines. Additionally, we have indicated a recommended path, with a few select one-way only areas, to help control traffic flow.


Do I have to wear a face mask at the zoo?

Yes. Face coverings are required for entry and required throughout your visit. Wild Smile Face Masks are available for purchase from our website when making your ticket reservation.


Can I visit without a mask?

No. We require every visitor age 3 and up to wear a mask or cloth face covering for their visit, in order to support public health and safety in our community. Masks must be worn upon entry and within the park at all times, unless a guest is seated at socially distanced picnic tables or benches in a designated Outdoor Seating Area. People without a mask or appropriate face covering could present a direct threat to the health and safety of others. In order to limit this direct threat, making masks mandatory is required for safe operation of our parks.


What if I cannot wear a mask due to a medical condition?

Current accommodations include:

  1. As identified by NY Dept. of Health, a face shield is an appropriate alternative face covering and may be worn at the park;
  2. For those guests who are unable to continuously wear their mask for the duration of their visit but who are able to wear a mask for short periods of time, the park has available visit tips for planning a route with frequent rest stops at Outdoor Seating Areas. These locations provide picnic tables or benches with appropriate social distancing where guests may remove their masks when seated. All guests must wear their masks when walking within these areas.

If you have a medical disability that prevents you from being able to wear any type of acceptable face covering, we will not be able to have you visit with us at this time. We appreciate everyone’s patience and understanding as we navigate these unique and unprecedented safety challenges as responsibly as we can. We will continue to explore opportunities for additional accommodations that can help all guests plan a park visit as the situation continues to evolve.

For additional questions, or assistance with visit planning, please contact Guest Relations - guestrelations@wcs.org, 718-220-5103.

If you are not able to join us at the park right now, we have a number of ways to experience WCS zoo and aquarium stories, and enjoy our animals virtually:


What exhibits will be closed when I visit?

While we expect all exhibits and attractions to be open on our regular schedule, there are always unforeseen circumstances including, but not limited to, weather, capacity and animal-related issues. For a complete list of exhibits, check the map posted on the Know Before You Go page. We will not have printed map handouts, but have a mobile site for all the info you need when you visit! Go to BronxZoo.com/today for park map, GPS wayfinding, and up-to-date status on exhibits and amenities.


Will there be any changes to restrooms or water fountains?

All park restrooms will be open and have expanded cleaning procedures. In addition to our standard water fountains, we have five new water bottle-filling stations across the park. Beverages are available for purchase from food and snack stands.


Can I rent a stroller?

Stroller rentals are available, with expanded cleaning procedures for our operations. All items are limited and availability is on a first come first serve basis. Strollers (single/double) and manual wheelchairs may be rented at any gate (while supplies last), but ECVs are only available at Southern Blvd Gate. Single Stroller - $15, Double Stroller - $20. Guests are also welcome to bring their own stroller to better monitor your children and help maintain social distancing with other groups.


Can I rent a wheelchair or scooter/ECV?

Regular mobility equipment rentals will be available, with expanded cleaning procedures for our operations. All items are limited, and available on a first come first serve basis. Manual wheelchairs may be rented at any gate (while supplies last), but Electric Convenience Vehicles (ECVs) are only available at Southern Blvd Gate. Manual Wheelchair - $20 refundable deposit, ECV - $50 with $100 refundable deposit (deposit return processing may take up to 5 business days). Please use the Accessibility web page for more information, including some restrictions on ECVs and wheelchair access throughout the park.


Are service dogs or therapy dogs allowed at the Zoo?

Yes, for Service Dogs; No, for therapy dogs.

We only allow working Service Animals, in accordance with the American with Disabilities Act (ADA). Under the ADA, “a service animal is a dog that has been individually trained to work or perform tasks for assisting a person with a disability.” Service dogs are working animals, not pets. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Pets, comfort animals, emotional support or therapy animals are not permitted at the Zoo. Upon arrival at the park, please check in with Admissions so a supervisor can review some logistical items with you and issue a Service Dog Admission pass*. Thank you for your cooperation to ensure a safe and successful visit for yourself, your service dog, the animals cared for at the zoo, and other park guests.

*As stipulated by the ADA, Zoo staff may request that a service dog experiencing difficulty or demonstrating problematic behaviors, such as barking or lunging, be removed from the Zoo immediately. We ask that you promptly comply with any such request for the safety and welfare of all.


Can my child use their scooter in the zoo?

No. PLEASE leave scooters and skateboards at home! This is a significant safety problem and we need all guests to comply with our rules that prohibit scooters/skateboards/rollerblades from the park.


What are dining and shopping options?

Our main locations for food and gifts at Dancing Crane Plaza will be open daily, with adjusted operations. Dancing Crane Café will be open for take-out only, and we’ve rearranged the expansive Plaza seating area for plenty of picnic tables at appropriate social distancing. Several other food service and snack locations will be open throughout the park, based on weather and daily attendance. The Bronx Zoo Store will be open and zoo staff will assist with guest entry and shopping for appropriate social distancing. Use the mobile site when you visit for that day’s food and shopping locations: BronxZoo.com/Today


Am I allowed to bring food into the zoo?

Yes, picnic areas and tables for boxed lunches are provided at the Dancing Crane Café and throughout the park. Please abide by the posted rules in exhibits where food and drink are prohibited.


I am a tourist visiting from Manhattan. What's the easiest way to get to the zoo?

The BxM11 express bus is a fast and inexpensive way to travel between the Bronx Zoo and Manhattan. It makes stops along Madison Avenue, between 26th and 99th Streets, then travels directly to the zoo's Bronx River entrance. Click here for complete travel information.


Does the zoo close during the winter? Is it open on holidays?

The Bronx Zoo is open year-round. We close on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, and Martin Luther King Day. Spring and summer are naturally high-attendance seasons, but we encourage guests to visit during fall and winter as well. When the weather cools off, many animals are more active and you'll encounter fewer crowds.


Are the zoo's hours different in the summer vs. winter?

They are. In the colder months, from early November to early April, the zoo is open from 10 a.m. to 4:30 p.m. During the warmer months, we're open longer, from 10 a.m. to 5 p.m. (5:30 p.m. on weekends and holidays).


Does the Zoo have a Lost and Found?

Yes, our Lost and Found is located in the Security Department in the Education building on Astor Court. To inquire about an item you may have lost at the zoo, call (718) 220-5128.


Can I host a birthday party for my child at the zoo?

We offer Virtual Birthday parties for all ages. Please visit our Virtual Birthday Parties page to learn more.


I am a member of the media and would like to arrange a zoo visit or take some photographs. Who should I contact?

Commercial photography or filming is prohibited without express permission of WCS Public Relations. Contact the PR department by emailing mpulsinelli@wcs.org or calling (718) 220-5182.


Will the Zoo accept an animal I cannot care for?

Every year, the Bronx Zoo receives many inquiries from people who would like to donate wild animals or exotic pets; however, the zoo is not able to accept them. If you have an animal in need of a new home, please contact local and regional rescue organizations that specialize in caring for unwanted pets, such as the ASPCA. Plans for a pet should always include care for its entire lifespan. Remember that exotic animals almost never make good pets. Regretfully, the Bronx Zoo cannot take in additional animals. Please contact your local Animal Control or ASPCA.


Does the Zoo offer behind-the-scenes tours?

Our Wild Encounters programs offer amazing up close animal experiences and are the best way to learn “insider information” about the Bronx Zoo. These programs provide exclusive access, but do not go into keeper areas or restricted zones. Or join us for Education programs for children and adults to discover even more about animals and wildlife conservations. Or a great way to see “behind the scenes” at the Bronx Zoo is through our docu-series “THE ZOO” on Animal Planet!


Check out our new mobile app!

Maximize your next trip to the zoo. Check out bronxzoo.com/app on your smartphone for park maps, real-time info, and more with our new app.

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